Cannot get help

I have had this app for three years and my kids LOVED it. We put in all their faces and it was great fun for them. Now it has stopped working and I have submitted request after request for help to no avail! When it is working I would give it 5 stars. But cannot recommend it all... too bad it was great though pricey at $4.99 a month and no new videos!!

Waldoh1 about Starring You Videos by StoryBots – Personalized For Kids, v2.4